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a unified B2B platform comprising a Front Office, a robust Back Office and a dedicated mobile companion app (Sky by Blu App) designed to unblock transaction bottlenecks on the go.
INDUSTRY
Banking
DURATION
2021 - present
BUSINESS TYPE
Retail
ROLE
Head of Product Design & Research
SCOPE
End-to-end product strategy, research, multi-channel design system architecture (Desktop, Tablet, Mobile App), and risk governance workflows
Tracking Transation Progress
Real-time visibility tracking every stage from Maker submission through Approver sign-off to final Releaser execution
Front Office
Maker
Initiates transactions, payroll runs, and liquidity setups
Transaction
Seamless progression from single to bulk transfers (e.g., streamlined payroll processing)
Bulk Transfer/Payroll
Review and confirm recipient lists efficiently with built-in validation rules and clear error state
Front Office
Approver
Upfront Reminder to Seamless Approval:
Multi-tier verification - Biometric/Soft-token approval -Secure release.
Reviews details, checks compliance limits, and authorizes high-stakes transactions.
Tablet Dashboard
Seamless tablet dashboard access enabling approvers to review reporting, monitor metrics, and track progress on the go.
Back Office
Other components
Multi-role cross-functional elements governed by super-admin configurations managed through the back office, including role settings, card allowances, limit settings and deposit overviews access, etc
Front Office
Releaser
Prioritizes secure accessibility to ensure transactions are executed on time (login - token -done)
Desk Research & Concept Validation
Analyzing corporate user behavior, pain points in legacy business banking, and regulatory compliance requirements
Focus Group Discussions (FGD)
Collaborating directly with CFOs, finance managers, and prospective business partners to stress-test core concepts
Usability Testing
Testing across concept designs and functional prototypes to measure task completion speed and reduce friction in complicated workflows
Research & Design Development